Shipping

Thank you for shopping with us! We want to make sure your experience is as smooth and convenient as possible. Please take a moment to read through our shipping & return policy.

Processing Time

  • Custom embroidery pieces are typically processed within 5-15 business days (Monday to Friday, excluding holidays) after payment is received.
  • All other orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an email notification once your order has shipped, along with a tracking number if applicable.

Shipping Methods & Delivery Times

We offer several shipping options to suit your needs. Please note that delivery times may vary depending on your location, carrier, and selected shipping method. 

    Shipping Rates

    1. Domestic Shipping (U.S.)

    Standard Shipping time (3-5 business days)

    • Flat Rate: $4.95

    • Free Shipping on Orders $50+

    2. International Shipping

    Standard Shipping time (6-18 business days)

    Canada

    • Flat Rate: $16.95

    • Free Shipping on Orders $100+

    Other Countries

    • Flat Rate: $19.95

    • Free Shipping on Orders $150+

    Customers are responsible for any import duties, taxes, or customs fees that may apply.

    Undeliverable Package

    Please double-check your shipping address before submitting your order. If the address you provide is incorrect and/or unable to be delivered to, the customer is responsible for additional postage needed to re-deliver the order. Items will not be refunded or replaced for delays related to undeliverable packages, incorrect addresses, or shipping delays with carrier services. 

    Shipping Delays

    Once your order is received by the shipping carrier, the final delivery is out of Pine Kids Co control. Delays may occur due to weather, holidays, and UPS/USPS delays. 

    Lost, Stolen, Damaged, or Orders Marked Delivered 

    Pine Kids Co are not responsible for stolen or missing items. Once they leave our possession and are accepted by the delivery carrier, we cannot control the final delivery of your order. 

    • If your order is marked delivered but you did not receive it, please reach out to your carrier service to locate its whereabouts
    • A claim can be filed here https://www.usps.com/help/claims.htm

    Returns & Exchanges

    Please refer to our Returns policy for more details on how to return or exchange your items.

    Need Help?
    If you have any questions about our shipping policy, feel free to reach out to us at info@pinekidsco.com or visit our FAQ page for more information.