FAQ's
1. Can I add custom embroidery to any item?
Absolutely! Almost all of our clothing items can be personalized with custom embroidery. Whether you want to add your baby’s name, a cute phrase, or a special design, we can make it happen. Just check 'add embroidery' on the available listings and fill out the corresponding font and thread options.
2. What if I want a design that's not on the website?
No problem! Send us an email at info@pinekidsco.com and we will start the design process and email proofs of your custom needs.
3. How long will my order take?
- Custom pieces: 5-15 business days
- All other items: 3-5 business days
This does not account for shipping times.
4. What if I need my order sooner?
Please let us know! Orders are completed in the order they are received. We will do our best to accommodate all special requests. We cannot guarantee certain delivery dates as factors out of our control may occur. For example, shipping and delivery delays related to the carrier service.
5. How do I care for my items?
To keep your baby’s romper soft, cozy, and looking great:
- Wash inside out in cold water
- Wash with like fabrics to prevent snagging
- Lay flat to dry or tumble dry on low heat
- Avoid ironing directly on the embroidery
- Avoid bleach
This will help preserve the colors and stitching so your little one can enjoy their personalized items for years to come!
6. Can I change or cancel my order after placing it?
Once an order is confirmed and we start processing it, we typically cannot make changes or cancel it. However, if you realize there's a mistake or change of heart soon after ordering, please contact us within 24 hours, and we’ll do our best to assist you.
Please double check all spelling, including capitalization on custom embroidery pieces.